Organisational structure
Our Constitution
EWON's constitution is available in summary form or in detailed form.
Our Board
The Board of Directors is responsible for corporate governance and funding for the scheme. The Board represents the electricity, gas and water provider members of EWON. Terri Benson (Country Energy), Chairperson
- Samantha Bartlett (Origin Energy)
- Nadia Dimmock (Jackgreen)
- Jim Galvin (AGL)
- Rod Howard (Integral Energy), Deputy Chairperson
- Geoff Lilliss (EnergyAustralia)
- Kevin Murray (TransGrid)
- Colin Ridley (Sydney Water)
- Peter Star (EWON), Company Secretary
Our Council
The Council is chaired by an independent chairperson and comprises equal representation of industry and consumer interests. The Council is responsible for ensuring the Ombudsman’s independence. Professor Stuart Rees, Independent Chairperson
- Don Anderson, EnergyAustralia
- Helen Campbell, Council of Social Service of NSW (NCOSS)
- Bill Frewen , Country Energy
- Faye Hargreaves, Hargreaves Consulting (small business representative)
- Lynda Johns, Financial Counsellors' Association of NSW (FCAN)
- Craig Johnston, Shelter NSW
- Mark Ludbrooke, Public Interest Advocacy Centre (PIAC)
- Stephen Phillips, Hunter Water
- Bruce Rowley, Integral Energy
- Laurie Walsh, AGL
Our staff
Clare Petre, Energy & Water Ombudsman NSW
The Ombudsman is responsible for the management of EWON’s day-to-day operation. In consultation with the Council, the Ombudsman develops procedures to pursue EWON’s objectives in a just, fair, informal and expeditious manner.
Investigations
Our Investigations team is made up of specialist intake staff to deal with matters as quickly as possible; investigations officers working to investigate ongoing matters; and senior officers to manage the team and handle more complex cases.
Community and Service Development
The Community and Service Development promotes and raises awareness of EWON's services, manages member relationships, organises learning and development for staff and provides other essential resources for the Investigations team.
Policy and Research
The Policy and Research team help to identify and address systemic and topical issues that arise from our complaint investigation, to provide research and analysis support to the Investigations Team, and to inform stakeholders and the community generally of the issues customers are raising with EWON through reports and submissions.
Corporate Services
EWON’s Corporate Services team provides essential administrative, IT and human resources support for the organisation.
