High gas bills

EWON can help if you disagree with the amount of your gas bill. In some cases we may identify an error made by the gas company. In other cases we can provide information to help consumers understand and manage their energy usage.

Generally, we would expect you to have tried to sort out your high bill complaint with your gas supplier first. Before contacting them, have a look at some of our tips for dealing with your supplier.

If you dispute your high bill and require help after contacting your gas supplier, contact us or use our online complaint form.

For information on how we will conduct high bill investigations, download our factsheet.

The case study below is an example of how we assisted one customer with his high gas bill.

Case study: desperate measures

Mr R is an aged pensioner who has had an account with his gas supplier for 32 years. For ten years Mr R's gas bills were consistently around $60 a quarter, so he was shocked to receive a bill for $300. He immediately contacted his supplier to ask if a new gas meter they had recently installed caused the high bill.

After being asked to engage a licensed plumber to determine the cause, Mr R told his supplier that he could not afford to pay either the bill or a plumber. Mr R asked his supplier to disconnect the gas as they were not prepared to offer any further suggestions on how he could avoid future high bills.

After being without hot water or cooking facilities for two days Mr R contacted EWON. He asked for advice on how to reduce his high consumption and for help in making arrangements to pay the $300 still outstanding.

Following contact by EWON, the supplier arranged to test the meter and check for possible gas leaks. They discovered a major leak in the hot water system that probably caused the high bill. Due to Mr R's situation, his supplier offered to reduce the bill to $80. Mr R appreciated the assistance and the amended bill.