Gas supply difficulties

EWON can help with gas supply difficulties. We can investigate your complaint, review a compensation claim, try to negotiate between you and your supplier, provide advice and referral information.

Generally, we would expect you to have tried to sort out your issue with your gas supplier first. Before contacting them, have a look at some of our tips for dealing with your supplier.

You can read more information about supply quality, or download our factsheet on how we investigate damage claims.

Case study: life interrupted

Mr Z relies on gas for his cooking and hot water. Over the last month Mr Z has experienced four gas outages. Each time he contacted his gas supplier they visited the following day, inspected the pipes and told him that there was water trapped inside the gas pipes under his street and they would fix the problem.

During the fourth outage, Mr Z had been without gas for two days, the repairers had not arrived and his supplier had not returned his call. He contacted EWON for assistance.

When EWON called his gas supplier they confirmed that the problem was related to a water leak in the gas pipe that supplies Mr Z's property.

The supplier organised for urgent repairs and within two days the pipes had been fixed. They credited Mr Z's account with $48 for the supply fees from the previous quarter in recognition of the outages he had suffered and the extended delay in repairing the pipe.