Water connection problems

EWON can help if you have a water connection complaint. We can investigate your complaint, try to negotiate between you and your supplier, provide new connection advice and referral information.

Please note, for new developments and connections you may have to pay a developer charge. Developer charges can sometimes run into tens of thousands of dollars. Contact your water supplier for further information.

Opening a new account? See opening accounts for helpful hints on what to look out for.

Generally, we would expect you to have tried to sort out your connection problem with your water supplier first. Before contacting them, have a look at some of our tips for dealing with your supplier.

If you still require help after contacting your water supplier, contact us or use our online complaint form.

The case study below is an example of how we assisted one customer with problems getting water connected to a new duplex.

Case study: where's the water?

Mrs D is building a duplex with another party. Although they have received a strata title classification, the units are not completed and the water is not connected to the property. As such, Mrs D feels that the water company should not have started charging them for water and sewerage service availability.

Mrs D contacted her supplier to discuss her concerns and was told that she was liable for the service charges and the supplier had already commenced debt recovery action for the $225 owed to them in charges. Mrs D contacted EWON to clarify the basis for these charges.

EWON discussed the matter with the supplier. After visiting the site, the supplier agreed that the information Mrs D had been given was incorrect. They reversed all service charges and confirmed that they would not bill Mrs D again until construction of the units was completed.