Tenant-specific water issues

EWON can help if you are a tenant paying for your water usage. Some tenancy agreements make the tenant responsible for charges relating to their water usage. We are able to provide information to help tenants manage their water usage and provider referral advice for tenants experiencing financial difficulties.

If you require help after contacting your landlord or water supplier, contact us or use our online complaint form. For help with your landlord, contact a local tenants advice service.

For information on your rights as a tenant, download our factsheet.

Case study: the speechless tenant

Mrs D had a large water leak close to the meter at the front of her block of units. She rang the 24-hour emergency number, but because she rents the unit and is not the account holder, the water supplier was not prepared to talk to her about the leak.

Three months later, the leak was still not fixed and her landlord refused to speak to the supplier about the leak.

Mrs D contacted EWON for advice on how to get the leak repaired. EWON contacted the supplier to inform them of the leak and to advise how upset Mrs D was with the treatment she had received.

Following EWON's contact, the supplier immediately rang Mrs D to follow up her complaint. Within four hours of the conversation between Mrs D and the supplier, workers had replaced the broken pipe. The speedy action from the supplier after EWON became involved put an end to Mrs D's frustration.