Contact Us
Before you call us
You can contact EWON
about any electricity or gas supplier in New South Wales and some water suppliers.
We encourage you to talk to your supplier first and try to resolve the problem. If you're not sure about how to do this, our 'tips
for dealing with your supplier' may help.
If the problem isn't fixed or you're not satisfied with the response from your company, contact EWON. Our service is free.
| EWON contact details |
|
Freecall: |
1800 246 545 |
Freefax: |
1800 812 291 |
Freepost: |
Reply Paid K1343, Haymarket
NSW 1239 |
| Online: |
submit a complaint
online |
Email: |
omb@ewon.com.au |
| Interpreter services: |
131 450 - For help using an interpreter visit TIS |
| National Relay Service: |
133 677 - For help using this service visit NRS |
| By appointment: |
Level 10, 323 Castlereagh Street Sydney
Office hours: Monday-Friday, 9am-5pm (excluding public holidays)
Please ring freecall 1800 246 545 to make an appointment. |
Reverse charge calls
EWON will accept reverse charge calls from customers in New South Wales.
- For Telstra InContact home phone service customers
To call EWON reverse charge, ring 12550 (Telstra reverse charges) and quote 02 8218 5200 or 02 8218 5250.
- For customers of other phone service providers
Please contact your service provider to find out how you can make a reverse charge call.
Calling from a mobile phone
Calls from a mobile phone may attract a fee. If you are calling from a mobile phone let us know and we can phone you back.
More information
For more information on how we can help you with your complaint or enquiry, please see:
