Energy Accounts Payment Assistance (EAPA)
About the EAPA Scheme
Energy Accounts Payment Assistance (EAPA) vouchers can help if you are having difficulty paying your
electricity or gas bill. The $30 EAPA vouchers are distributed
to electricity and gas customers by a range of community
welfare organisations. The scheme is funded by the NSW Government through the Department of Water and Energy.
Before you seek assistance
If you are having trouble paying your bill, speak to your energy company first.
All energy retailers in NSW have programs to help customers
in financial difficulty manage their bills more effectively.
Contact
your electricity
or gas supplier
for further information and refer to our section on
tips for dealing with your supplier.
If you are unable to make arrangements with your supplier, contact a local community agency that distributes EAPA vouchers to make an appointment.

Where can you get EAPA?
Many community welfare organisations have EAPA vouchers.
These include:
- St Vincent de Paul Society
- The Salvation Army
- Anglicare
- The Smith Family
- Lifeline
- some migrant resource centres
- some community or neighbourhood centres
- some indigenous community services
If you can't find an EAPA agency in your area, contact
us for help. A current list of distributors is available from the Department of Water and Energy.
Who can get EAPA?
Anyone who is in financial hardship can apply for EAPA
voucher assistance. This may be caused by:
- a loss of income
- a very high electricity / gas bill
- an illness in the family
- a family crisis
- unexpected expenses or bills
The EAPA agency will use their own assessment guidelines
in deciding if they can help you with vouchers.

How does it work?
Who to contact about the scheme
Further information about the EAPA scheme is available
from the Department
of Water and Energy .
