Complaint Form For Advocates

Complaint form for advocates

Before you contact EWON, try to sort out the problem with the customer's supplier.

If the problem is not fixed or the customer is not satisfied with the supplier's response, you can make a complaint to EWON using the form below or by phone, fax, letter or email.

You will also need to download and complete an Authority to Act Form which must be signed by the person for whom you are making the complaint. For privacy reasons, we cannot progress the complaint until we receive the Authority to Act Form.

Please allow 10 working days for our staff to respond to your enquiry. If the complaint relates to supply disconnection and the customer requires more immediate assistance, please contact us on freecall 1800 246 545 during business hours.

Required fields are marked with an *

Your details Title *
First Name * Last Name * Organisation (if applicable) Address * Suburb * Postcode * E-mail address * Confirm e-mail address * Phone number * Phone type *

Customer details Title *
First Name * Last Name * Address * (We require the customer's address to lodge a complaint) Suburb * Postcode * If you or the customer require an interpreter, in what language?

Supplier details Supplier Type * Supplier Name * Account no (if known)

Type of complaint Payment difficulty Disconnection/restriction Fees and charges Connection problems Disputed bill Supply difficulties & damage Energy competition Property issues Other

Customer complaint Describe your complaint: What action or outcome are you seeking:

Do you have a dispute with a Gas, Water or Electricity supplier?

MAKE A COMPLAINT

Freecall1800 246 545

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EWON Energy & Water Ombudsman NSW. Free, fair and independent.

Complaint form for advocates