Solar energy
EWON is currently receiving a range of complaints from customers about the Solar Bonus Scheme arrangements and the installation of solar panels.
What we can investigate:
- billing delays
- application of the feed-in tariff
- meter problems (please note that under Section 30, Electricity Supply Act, a distributor has the right to change a customer’s meter)
Other complaints are out-of-jurisdiction and we will generally refer customers to the appropriate agency, for example:
| Issue | Who to speak to |
|---|---|
| NSW Government Solar Scheme Bonus or level of tariff | Industry & Investment NSW, Solar Bonus Scheme |
| Misleading marketing regarding the solar product or work commissioned | NSW Fair Trading |
| Contractor or installation problems, quality of work or compliance issues | Clean Energy Council |
| Where to find an accredited installer | Clean Energy Council |
Do you have a dispute with a Gas, Water or Electricity supplier?
Freecall1800 246 545
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