Recent articles
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Power outages and safety
Visit EnergyAustralia or Country Energy websites for information on safety during a power outage. For information on the Energy Blackouts Rebate, visit NSW Industry & Investment.
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Scams - It's Personal
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Scammers do not stop at anything to target victims, including adopting a personal touch. Increasingly scammers are finding ways to get information about your personal profile and use this to play on your relationships with people and organisations you know and trust. To find out more about scams visit www.scamwatch.gov.au -
Time of Use meters FAQs
Since the introduction of Time of Use (TOU) meters, we have found customers asking similar questions when they raise a billing complaint.
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Estimated bills and meter reading
The electricity, gas or water distributor for the area is responsible for reading the meter and sending the meter data to the retailer. If the meter reader is not able to access the meter (eg due to a locked gate, or a dog in the yard), the distributor will provide the retailer with an ‘estimated’ read, based on the customer’s past usage.
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Energy contracts and marketing complaints
While numbers are small in comparison with other areas, there is a continued and steady flow of marketing and transfer complaints. Many of these complaints relate to marketing to vulnerable customers and customer confusion over fees and contracts.
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