Miscellaneous fees
EWON does not set the fees charged by electricity, gas and water companies. EWON can only investigate whether your supplier has applied a fee correctly.
The Independent Pricing and Regulatory Tribunal (IPART) decides how much electricity, gas and water companies can charge their customers. As well as tariffs and service availability charges, IPART regulates all fees charged by these suppliers.
Customers on a negotiated contract
The fees below may be different if you have signed a negotiated retail contract with an energy supplier. Details on miscellaneous charges will be specified in your contract.
What is a miscellaneous charge?
Miscellaneous charges are the fees suppliers charge customers for certain additional work, such as meter tests, disconnections and off-peak conversions.
When will you be charged?
Before being charged for the first time, your supplier should tell you how much the fee is and what it is for. The supplier should also let you know when any out-of-hours charges apply.
How much will you be charged?
The information below includes the most common miscellaneous fees set by IPART. GST is payable on all miscellaneous fees.
| Miscellaneous service charges for customers on standard contracts | Max fee (inc GST |
|---|---|
| Special meter reading | $35 |
| Meter test (if found to be working correctly) | $58 |
| Off-peak conversion | $47 |
| Disconnection visit: 1. no disconnection (acceptable payment received) 2. disconnection at meter box 3. pole top or pillar box disconnection |
$35 $70 $117 |
| Reconnection outside business hours | $75 |
| Rectification of illegal connection | $175 |
| Late payment fee | up to $7.50 |
| Dishonoured bank cheque | twice bank fee |
Do you have a dispute with a Gas, Water or Electricity supplier?
Freecall1800 246 545
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