Supply quality

We have listed answers to a few of the common questions customers ask about supply standards below.

Detailed information about individual companies' performance can be found on the Independent Pricing and Regulatory Tribunal's website.

  • Electricity: Voltage in Australia is ideally supplied at 240 Volts but may range between 216 and 253 Volts. If you believe you are being supplied with electricity outside this range, speak with your electricity supplier.
  • Gas: In areas supplied by piped gas, most properties are supplied at 210kPA at the meter. If you believe you are being supplied with gas outside this standard, speak with your gas supplier.
  • Water: Sydney Water supplies water at a minimum '15 metre head of pressure' unless you live in a designated low-pressure area. Hunter Water supplies all new developments with a minimum '20 metre head of pressure' unless specified. For more information contact your water supplier.

 


Do you have a dispute with a Gas, Water or Electricity supplier?

MAKE A COMPLAINT

Freecall1800 246 545

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