Complaint bodies

Commonwealth Ombudsman
Investigates complaints about federal government agencies.

Complaintline - an index of Australian dispute resolution agencies
A directory of complaints bodies in Australia.

EWOV - Energy and Water Ombudsman (Victoria)
Dispute resolution service for Victorian electricity, gas and water customers.

EIOSA - Energy Industry Ombudsman SA
Dispute resolution service for South Australian energy customers.

Energy Ombudsman Queensland
Dispute resolution service for Queensland energy customers.

Energy Ombudsman Tasmania
Dispute resolution service for Tasmanian energy customers.

Energy Ombudsman Western Australia
Dispute resolution service for Western Australian energy customers.

Essential Services Consumer Council (ACT)
Dispute resolution service for ACT energy and water customers. Phone (02) 6207 7740 escc@act.gov.au

Financial Ombudsman Service
For complaints about a financial service including banking, credit, loans, insurance, insurance broking, financial planning, investments, stockbroking or superannuation.

Health Care Complaints Commission
Investigates complaints about health care in NSW.

Housing Appeals Committee
An independent agency who can review decisions of social housing providers

Judicial Commission of NSW
Handles complaints about judicial officers.

NSW Ombudsman
An independent complaints body for the public sector and the provision of community services in NSW.

Office of Fair Trading
A NSW government agency which safeguards consumer rights and advises business and traders on fair ethical practice.

Office of the Legal Services Commissioner
Receives complaints about solicitors and barristers in NSW.

Office of the NSW Privacy Commissioner
Invesitgates complaints about alleged breaches of privacy in both the private and the public sectors.

Office of the Privacy Commissioner
Investigates and conciliates privacy complaints regarding federal and ACT government agencies, large private sector organisations, private health service providers, some small businesses, credit reporting agencies and credit providers and personal tax file numbers used by individuals and organisations.

People with disability - Complaints Resolution & Referral Service
A complaints resolution service for people using Australian Government-funded disability employment and advocacy services.

Private Health Insurance Ombudsman
Provides private health insurance members with an independent service for health insurance problems and enquiries.

Telecommunications Industry Ombudsman
A national scheme which handles consumer complaints about their telephone company or internet service provider.