Tips for complaints
Contact your supplier first
- If you have a problem with your electricity, gas or water supplier, contact the call centre first.
- Tell them about your problem, ask if they can help and what they intend to do.
- Make a note of the operator's name, the date and time of the call, and what you talked about.
- If the call centre staff can't help you, ask to speak to a senior staff member.
- If the matter is complicated and not urgent it may be better to write a letter to the person who is in charge of dealing with your complaint.
See our tips for dealing with your supplier, for more information.
When should I contact EWON?
If you are not able to resolve the problem, or you are not satisfied with the company's response, you can contact EWON.
What information should I give EWON?
You will be asked to provide your contact details, the name of your supplier, and an outline of your complaint.
Try to describe the main events leading to your complaint in a logical order and as briefly as possible. It may be helpful to write these down before submitting your complaint.
Keep letters, bills or notes relevant to the complaint in one file. We will let you know if we require any information or documentation.
Leave EWON a phone number that we can contact you on during the day. This makes it easier for us to call you to discuss your complaint.
EWON may discuss the information you give us with your supplier. Please let us know if you would like to have anything you tell us treated confidentially
