Form for customers

When to use this form
You should try to sort out the problem with your supplier before contacting EWON. If the problem is not resolved, contact EWON.

What happens to your enquiry
Once we receive your form, we will work out the best way to progress the complaint. We may refer the matter to a senior representative from the supplier and ask them to contact you directly or we may begin our own investigation straight away. We will always contact you first to discuss the best way forward. At all times, EWON will respect your privacy.

If you do not hear from us within three working days of submitting the form, please ring our free call number 1800 246 545.

Making a complaint for someone else
If you would like to make a complaint on behalf of another person, use our complaint form for advocates.

Please complete fields marked

Your details Title: - - - Mr Mrs Ms Given Name: Surname: Address: Suburb:     Post Code:       Phone: - please select - Business Home Mobile Email Address:

Supplier Details Supplier Type:   Electricity Gas Water Dual Fuel Other Supplier Name: - please select - ActewAGL AGL Aurora Australian Power and Gas Country Energy EnergyAustralia Hunter Water Independent Electricity Retail Solutions Integral Energy Jackgreen Jemena Origin Energy Powerdirect State Water Sydney Water TransGrid TRUenergy On sellers General enquiry Residential park Account Number (if known): Your complaint Type of complaint: Payment difficulty Disconnection/restriction Fees and charges Connection problems Disputed bill Supply difficulties & damage   Energy competition Property issues Other Describe your complaint: Lodge Complaint: If you have problems submitting this form please email omb@ewon.com.au