Solar panels and 'feed-in tariffs'
Customers who install solar panels can feed excess power generated (that is, what they don't use) back into the electricity distribution grid. Customers may receive a reimbursement for the power they put back into the grid, in the form of a 'feed-in tariff'.
While some States and Territories have introduced legislation to regulate feed-in tariffs, there is no equivalent legislation in New South Wales as yet. This means that electricity retailers in New South Wales can choose whether or not they offer a feed-in tariff, and the level of these tariffs.
Solar energy: what EWON can investigate
If your retailer has informed you that they will provide a feed-in tariff or credit through your billing and you dispute how the tariff is applied, EWON can investigate your complaint.
Solar energy - what EWON cannot investigate
EWON is not able investigate complaints about:
- the eligibility criteria or level of government rebates for customers who install solar energy, or
- the level of feed-in tariffs of electricity retailers, or a retailer's decision not to offer a feed-in tariff.
<< Back to Consumer Issues
