EWON Annual Report 2006 | 2007
Ombudsman’s report Challenge, change and choice Customer complaints Strategic activities
About us Introduction Our structure EWON members
Our teams and services Service improvement
Our work this year Overview and trends analysis Complaint handling Why are cases complex? Determinations
Consumer issues Systemic issues Green energy Energy marketing and transfers Affordability
Working with stakeholders Member providers Government agencies Our peers
Community outreach Overview Forums and events Partnerships
ATSI communities
CALD communities
Case studies
Financials
Statistics index
Total complaints Change in complaints Complaints by industry Type of complaints received
Complaints per provider Top three issues per provider
Complaints per NSW region Top three issues by NSW region
All issues raised by customers Electricity issues Gas issues Water issues Dual fuel issues
Retail competition issues Complaints about marketing/marketers
Decrease in credit-related issues Snapshot of credit issues Disconnection/restriction
Complaints from ATSI customers
Complaints from CALD customers
Who used our services? How customers heard about us Referrals we provided to customers Outcome of investigations Time taken to resolve complaints
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