Contents
About EWON
Ombudsman's report
Dispute resolution
Complaint statistics
Consumer protection
Working with stakeholders
Community outreach
Case studies
Financials (PDF)
Media centre
Contact EWON
Visit our website
Online Annual Report
2005
|
2006
Contents
Ombudsman's report
This year's complaints
Rise in marketing complaints
Affordability: a constant challenge
Preventative measures: working to reduce complaints
Community outreach: an important part of our work
Working with our peers
Preparing for an uncertain future
About EWON
What we do
List of members
General information
Board and Council representatives
How we measure our success
Dispute resolution
Overview and trends analysis
Effectiveness in resolving disputes
About the investigation process
Complaint statistics
Overall results
Complaints per company
Complaints by NSW region
Issues raised by customers
Consumer protection
Systemic issues
Affordability and disconnection
Retail competition
Policy and research
Submissions
Working with stakeholders
The customer perspective
Working with providers
Formal agreements
Working with other complaint agencies
Community outreach
Forums: informing the community through partnership
Working with CALD communities
Working with Indigenous communities
Working with tenancy groups and advocates
Focus on vulnerable sectors of the community
Case studies
Xiu’s story: unreasonable delay results in a determination
Anne’s story: upset to find her account transferred
Scott’s story: disconnected for 8 months
Terry’s story: concerned about marketing practice
Dmitri’s story: marketing and privacy make a complex case
Roy’s story: building plans disrupted by a sewer line
Jenny’s story: faulty meter causes high bills
Sam’s story: a higher than normal bill causes alarm
Marika’s story: a high bill and an unhappy customer
Julie’s story: taking on more than a new lease
Jack’s story: not sharing information leads to a determination
Arthur’s story: fallen pole becomes an unwanted inheritance
Financials
Media centre
Download
print version of EWON Annual Report 2005-2006 (40pp, full colour, 2317kb, PDF)
Energy & Water Ombudsman NSW
© Copyright 2006
14 November 2006
