Anniversary retrospective Our beginnings ten years ago Complaints and milestones Response to consumer issues Partnerships with stakeholders Development of outreach program
Complaint statistics
• Total complaints • By industry • Retailer/distributor • Per 10,000 customers • Other providers • Top issues by provider • By NSW region • Breakdown of issues raised • Complaint levels • Change in complaints • ATSI complaints • CALD complaints • Referrals we provided • Outcome of investigations • Time taken to resolve • How customers heard about us
• Snapshot of customer issues • Billing • Credit • Marketing • Transfer • Customer service
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