Complaints statistics

EWON uses a customised complaints database which allows us to monitor the number and types of complaints we receive.‘Contacts by Industry Type’ represent the number of cases opened and which industry they relate to.
We categorise the issues raised by the customer (and there may be more than one issue per case), in order to identify recurrent or ‘systemic’ problems. Since EWON began in 1998, billing and credit issues have been the main subject of customer queries and complaints. We expect this to remain the main issue for contact in the future.

Between 1 July to 31 December 2004, EWON received nearly 12,000 calls to our complaints line. If you would like to view a PDF version of these graphs, click here.

Analysis of complaints 1 July - 31 December 2004