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Ombudsman's Note: Clare Petre, Energy & Water Ombudsman NSW
Utilities in New South Wales are continuing to experience significant change. Most of the state is facing water shortages, with restrictions on water usage being imposed or extended in many areas more...

In the news: EnergyAustralia offers Centrepay to customers Customers can nominate the amount they want to have deducted from their pension which will be credited to their EnergyAustralia account more...

Feature article: Developments in customer assistance programs
While there is still work to be done to bridge the gap between retailers and consumers in financial hardship, the introduction of customer assistance programs has helped more...

Feature article: Financial challenges facing refugees Mark Green from the Refugee Advice and Casework Service gave EWON an insight into the financial challenges facing refugees, asylum seekers and the people who support their migration to Australia more...

Complaints statistics: Between 1 July to 31 December 2004, EWON received nearly 12,000 calls to our complaints line. Since EWON began in 1998, billing and credit issues have been the main subject of customer queries and complaints more...

INSIDE THIS EDITION >> view print version

Ombudsman's Note: Clare Petre, Energy & Water Ombudsman NSW Utilities in New South Wales are continuing to experience significant change. Most of the state is facing water shortages, with restrictions on water usage being imposed or extended in many areas more...

In the news: EnergyAustralia offers Centrepay to customers Customers can nominate the amount they want to have deducted from their pension which will be credited to their EnergyAustralia account more...

Feature article: Developments in customer assistance programs While there is still work to be done to bridge the gap between retailers and consumers in financial hardship, the introduction of customer assistance programs has helped more...

Feature article: Financial challenges facing refugees Mark Green from the Refugee Advice and Casework Service gave EWON an insight into the financial challenges facing refugees, asylum seekers and the people who support their migration to Australia more...

Complaints statistics: Between 1 July to 31 December 2004, EWON received nearly 12,000 calls to our complaints line. Since EWON began in 1998, billing and credit issues have been the main subject of customer queries and complaints more...

Ombudsman's Note: Clare Petre, Energy & Water Ombudsman NSW
Utilities in New South Wales are continuing to experience significant change. Most of the state is facing water shortages, with restrictions on water usage being imposed or extended in many areas more...

Feature article: Developments in customer assistance programs
While there is still work to be done to bridge the gap between retailers and consumers in financial hardship, the introduction of customer assistance programs has helped more...