Inside this issue

Ombudsman's note
Overview
Energy competition complaints
Signing a contract to save money
High bill complaints
Residential parks update
Marketing forum for members

Complaints statistics:
Statistics: 1 July to 31 December 2006
Primary issues per region
Investigation levels
Issues raised by customers
Complaints about marketers
Disconnection and credit issues

Case studies:
Judith’s story: account transfer ends in disconnection
Jenny’s story: pension suspended so she can’t pay her bills
Kate’s story: disconnected for $2.61
Jim’s story: disconnection meant no hot water or cooking for six weeks

Policy and research:
Do Not Call register
Energy contracts
Submissions

Community outreach:
Community development
EAPA reminder
Affordability and sustainability forums

In the news:
Dropping off the edge
Electricity prices to increase 1 July 2007
Water charges for public housing tenants
Life support rebate
Don't leave privacy to chance

New EWON resources:

Translated material: We have recently translated information about EWON into Amharic | Arabic | Bangla | Chinese | Dari | Farsi | Filipino | Hindi | Italian | Greek | Khmer | Lao | Nepalese | Punjabi | Somali | Spanish | Vietnamese

Kids colouring in sheet: A new resource for kids based on an original painting, "Within Reach" by Indigenous artist Vee Thornbury, Wiradjuri Dubbo NSW [order online] [download PDF, 1.13MB]