Energy & Water Ombudsman NSW (EWON) Newsletter Issue 16

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Issue 16 :: November 2007

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Contents

Ombudsman's message
Issues for complainants in financial hardship
EAPA vouchers

Consumer information
FridgeAssist
Bankruptcy and disconnection
New survey ranks GreenPower products
‘No hawkers’ please
Entering a contract

Industry news
Changing to a smart meter
What is SAC?
AGL late payment fees
Sydney Water and Centrepay
Retailer of last resort
Electricity facts and fallacies from Country Energy

Case studies
Supply disconnected after bankruptcy
A high bill and $6000 in arrears
Facing disconnection and having to choose between food or EAPA vouchers
Facing restriction of her water supply for missed payments

Policy and research
Water Industry Competition Act

Community outreach
Community visits
Forum for tenants’ advocates
Forums for disability organisations
New Indigenous Officer
Good Service forums

Complaints statistics January to June 2007
Overview of the period
Complaints per NSW region
Complaints by industry and level
All issues raised by customers
Disconnection and credit issues
Marketing and transfers complaints