Contents

Ombudsman's message
Celebrating 10 years of service

Complaints statistics
1 July 2007 to 31 March 2008
Overview of complaints for the period
Complaints per NSW region
Complaints per industry and level
All issues raised by customers
Snapshot of issues raised by customers

Switching contracts: what to do if things go wrong

Consumer information
Can you afford a leaking toilet?
What leaking toilets cost
Utilities allowance for pensioners

Case studies
No support to help pay first electricity bill
Disconnected without warning
Confusion when a transfer goes wrong

Policy and research
Proposed electricity restructure in New South Wales

Community outreach
EWON's new Community Development Office
Community agencies and energy retailers discussion
Indigenous Project Officer update

For community workers
Contacts for customer assistance programs
EAPA and Origin Energy customers
Security deposits on new accounts

In the news
Electricity price increases
Price increases for AGL and ActewAGL gas customers
Price increases for Sydney Water customers

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