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Important information for community workers
Contacts for customer assistance programs
*For advocates and customers on the program only. Customers enquiring about the program should phone the company’s call centre.
| AGL Staying Connected |
1300 659 925* |
| Country Energy Country Support |
132 356 |
| Integral Energy INpower |
9853 6728* |
EnergyAustralia EnergyAssist
Customers
Community workers |
1300 723 492
1300 309 016
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| Origin Energy PowerOn |
1800 626 320 |
| Jackgreen |
1300 465 225 |
TRUenergy direct hardship line
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1800 558 643
or 8628 1566 |
EAPA and Origin Energy customers
Community organisations should ensure that they have the correct address for Origin Energy. EAPA vouchers to pay Origin Energy accounts should be sent to: Origin Energy Services Ltd, Locked Bag 304, Silverwater NSW 1811
Security deposits on new accounts
According to the Independent Pricing and Regulatory Tribunal (IPART), a customer is not required to pay a security deposit if they agree to an instalment or payment plan. Following an EWON submission in October 2006, IPART extended this to include Centrepay arrangements. Therefore customers who set up Centrepay to pay their electricity account are entitled to have the security deposit waived. However, if a customer cancels the Centrepay arrangement within 12 months of connection, the retailer may charge a security deposit.
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