Contents

Ombudsman's report
Jemena joins EWON
Change in Board members
Release of EWON's Annual Report
Complaints and milestones 1998-2008

Complaint statistics
1 April 2008 to 30 September 2008
Overview of complaints for the period
Complaints per NSW region
Complaints per industry and level
All issues raised by customers
Snapshot of issues raised by customers

Dealing with arrears: EWON is currently receiving a number of complaints from customers with substantial arrears on their account ...[more]

Consumer information
Solar panels and feed-in tariffs
Common hot water services
Choice Switch

Community outreach
EWON in the community
People with a disability and water restrictions
Anti-Poverty week forum in Parramatta
Current issues for Indigenous customers
Update on EWON resources
Jackgreen and EAPA vouchers
Helping with the cost of energy report by Anglicare

Case studies
Catherine discovers a substantial debt after disconnection
Water supply restricted due to $7600 arrears
A tenant surprised when her bill doubled
Incorrect common factor leads to high bill

Policy and research
Towards national energy reform

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