Contents

Ombudsman's report
• Complaints overview
• New Council Chairperson
• Jackgreen customers
• New member

Complaint statistics
1 October 2009 to 31 March 2010
• Overview
• Complaints per NSW region
• Complaints per industry and level
• All issues raised by customers
• Snapshot of issues raised by customers

Case studies
• High bill follows account transfer
• Customer misled by energy broker
• Delayed bill causes concern

For community workers
• EnergyAustralia 'Understanding Energy' Workshops
• Warning about unauthorised sellers
• EWON stalls at major community events
• Customer hardship regulation
• Update on NSW Government Energy Rebates

Articles
• EWON and energy pricing
• Energy contracts and marketing complaints
• Solar Bonus Scheme
• Estimated bills and meter reading

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