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Retailer of last resort

If a retailer ceases operation then arrangements known as Retailer of Last Resort (RoLR) are implemented.

Affected electricity customers will automatically go onto a standard retail contract with either EnergyAustralia, or Origin Energy (the designated retailers of last resort), depending on where they live.

Affected gas customers will automatically go onto a standard retail contract with either ActewAGL, AGL, or Origin Energy, depending on where they live.

Gas customers will then be supplied at prices regulated by the Independent Pricing and Regulatory Tribunal. Each of the designated retailers will make a standing offer to affected electricity customers.  Standing offer rates are available on retailer websites.

RoLR arrangements were established by the NSW Government, who will work with the designated retailers and independent market operators to ensure that:

  • affected customers continue to receive supply
  • customers who currently receive a rebate continue to be paid the rebates

If RoLR arrangements are put in place, customers can expect to be contacted by their designated supplier about what has happened and the options available to them.

Customers can contact Service NSW on 13 77 88 for more information.