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Complaint agencies

ACT Civil and Administrative Tribunal (ACAT) 
Dispute resolution service for ACT energy and water customers.

Commonwealth Ombudsman 
Investigates complaints about federal government agencies.

Complaintline - an index of Australian dispute resolution agencies 
A directory of complaints bodies in Australia.

Credit and Investments Ombudsman
Facilitates the resolution of complaints between consumers and financial services providers.

EWOV - Energy and Water Ombudsman (Victoria) 
Dispute resolution service for Victorian electricity, gas and water customers.

EIOSA - Energy Industry Ombudsman SA 
Dispute resolution service for South Australian energy customers.

Energy and Water Ombudsman Queensland
Dispute resolution service for energy customers across Queensland and water customers in south east Queensland

Energy Ombudsman Tasmania 
Dispute resolution service for Tasmanian energy customers.

Energy Ombudsman Western Australia 
Dispute resolution service for Western Australian energy customers.

Fair Trading
NSW government agency which safeguards consumer rights and advises business and traders on fair ethical practice.

Financial Ombudsman Service
For complaints about a financial service including banking, credit, loans, insurance, insurance broking, financial planning, investments, stockbroking or superannuation.

Health Care Complaints Commission
Investigates complaints about health care in NSW.

Housing Appeals Committee
An independent agency who can review decisions of social housing providers

Judicial Commission of NSW
Handles complaints about judicial officers.

NSW Ombudsman 
An independent complaints body for the public sector and the provision of community services in NSW.

Office of the Legal Services Commissioner
Receives complaints about solicitors and barristers in NSW.

Office of the Privacy Commissioner
Investigates and conciliates privacy complaints regarding federal and ACT government agencies, large private sector organisations, private health service providers, some small businesses, credit reporting agencies and credit providers and personal tax file numbers used by individuals and organisations.

People with disability - Complaints Resolution & Referral Service
A complaints resolution service for people using Australian Government-funded disability employment and advocacy services.

Private Health Insurance Ombudsman 
Provides private health insurance members with an independent service for health insurance problems and enquiries.

Telecommunications Industry Ombudsman 
A national scheme which handles consumer complaints about their telephone company or internet service provider.