Making a complaint

• Tips for complaints
• Online complaints
  • Complaint form for customers
  • Complaint form for advocates
  • EWON Privacy Policy
• Types of complaints we investigate
• Case studies
  • Electricity
    • Payment difficulty
    • High bills
    • Disconnections
    • Electricity competition
    • Supply problems
  • Gas
    • Payment difficulty
    • Connection problems
    • High bills
    • Disconnections
    • Supply problems
  • Water
    • Payment difficulty
    • High bills
    • Restriction
    • Connection problems
    • Property disputes
    • Tenant-specific

Suppliers

• Dealing with your supplier
• About your supplier
  • Electricity suppliers
  • Gas suppliers
  • Water suppliers
  • Other suppliers
• Payment assistance
• Rights & obligations
  • Your responsibilities
  • Service standards
  • Energy disconnection
  • Water restriction
  • Security deposits
  • Miscellaneous fees
  • Supply quality
  • Privacy
• Energy competition
  • Choosing a contract
  • Energy marketing
  • Competition issues
• Opening accounts

Payment assistance

• Energy Accounts Payment Assistance (EAPA)
• Payment Assistance Scheme (PAS) for water
• Rebates
• Supplier assistance
• Other assistance
• Debit and credit reporting
• Ways to save
• Links to assistance agencies

Consumer issues

• Consumers, green energy and EWON
• EWON & marketing complaints
• Energy contracts & marketing
• New EAPA guidelines
• Debit & credit reporting

Fact sheets

• Making an informed choice about energy contracts
• Sorting out your bills
• Information for tenants
• Disconnection and reconnection
• Making a claim for compensation
• Getting high bills?
• Payment assistance
• Energy contracts

Media and publications

• Media centre
• Annual reports
• Newsletters
• Speak up campaign
• Brochures
• Fact sheets
• Order online
• Subscribe

Policy and research

• Memorandum of Understanding
• Submissions

Binding decisions

About us

• What we do
• History
• Organisational structure
• EWON's members
• Privacy policy

Working at EWON

• Positions vacant
• Recruitment process
• Employee benefits
• How to apply

Links

• Assistance agencies
  • Welfare agencies
  • Financial counsellors
  • Tenancy advice
  • Indigenous services
  • Ethnic organisations
  • Legal services
• Complaint bodies
• Consumer information
• Industry bodies
• Suppliers

Contact us