About your supplier

EWON provides help with consumer complaints with electricity, gas and water suppliers.

You can contact us about any electricity or gas supplier in NSW. Many water consumers in NSW can also contact EWON for help, click here for details.

Generally we would expect you to have tried to sort out your complaint with your supplier first.

For more information and supplier contact details, please see our electricity, gas or water supplier pages. Before contacting your supplier, have a look at some of our tips for dealing with your supplier.

Many suppliers also have programs to assist customers in financial difficulty manage their bills more effectively. See help with payment difficulty for an overview of these programs, or contact your electricity, gas or water supplier for further information.

Residential parks and boarding houses

EWON can help electricity consumers who are not directly billed by an electricity company. For example, we may be able to help people who live in a residential park or boarding house and are billed by the owner or manager. For information on how we can help if an electricity company does not directly bill you, please visit our on-seller page.

Energy marketers

All energy marketing, including door to door and telemarketing, is regulated by a Marketing Code of Conduct. You can contact EWON if you have a complaint about an energy marketer. See energy competition for more information.