Gas suppliers
What to do if you have a gas complaint
You can contact EWON
for help with any complaint about a reticulated gas supplier
in New South Wales. Unfortunately, we can only help consumers supplied with
gas through a piped or underground network.
If you have
a complaint against a bottled gas company, please contact
the NSW Office
of Fair Trading for advice and assistance.
Generally, we would expect you to have tried to sort out
your gas complaint with your supplier first. Before contacting
your gas supplier, have a look at some of our tips
for dealing with your supplier and read your
rights and obligations.
Many gas suppliers also have programs to assist customers
in financial difficulty manage their bills more effectively.
See help with payment difficulty
for an overview of these programs or contact your supplier
for further information.
Who is your supplier?
Gas consumers in NSW can sign an energy contract with any
of a range of different authorised suppliers. See energy
competition for information on how this works.
Please note that reticulated gas is not available in many
areas in NSW. Even if you are connected to the gas network,
not all these companies may offer gas in your area. For a complete list of licenced gas suppliers visit IPART's website.
