On-Sellers

EWON can help electricity consumers who are not directly billed by an electricity supply company. For example, if you live in a residential park or boarding house and are billed for usage by the owner or manager.

Your electricity supplier could be a residential park operator, boarding house operator or shopping centre management. We will not contact any of these on-seller suppliers unless you give us clear authority to do so.

Generally, we would expect you to have tried to sort out the problem first with your supplier.

EWON can only help if your electricity supply is individually metered.

What can we investigate?

Matters that we can investigate include:

• disputed accounts
• fees & charges
• disconnection of supply
• quality of supply

What can we do?

Investigations staff, with knowledge of the industry and the laws relating to on-sellers, can:

• investigate the circumstances that led to the complaint
• provide you with information about how and what you should be charged
• try to negotiate a settlement between you and your supplier
• refer you to appropriate organisations that may be able to help with your complaint
• suggest other ways of resolving the dispute, if necessary
• review the complaint if you are not satisfied with the result of the investigation

Who else can help?

You can continue to approach the Consumer, Trader and Tenancy Tribunal (CTTT) to assist in the resolution of disputes. We will not usually investigate a complaint already being heard by the CTTT, unless requested to do so by the Tribunal.

For more information

Contact us, or complete our online complaint form.