Aboriginal Community Engagement Officer

Aboriginal Community Engagement Officer


  • Full-time permanent opportunity 
  • Friendly and supportive team with flexible hybrid working environment 
  • Reputable organisation in convenient Sydney CBD location
  • Attractive salary packaging provisions

Looking for a career move where you can make a difference?

The Energy & Water Ombudsman NSW (EWON) is the industry-based Ombudsman scheme which provides all NSW energy and some water customers with independent, free, informal dispute resolution services. We work towards achieving fair and reasonable complaint outcomes for all parties, provide leading customer service and influence energy and water public policy. We are not a consumer advocate, nor do we represent industry.


Our opportunity

This role presents an exciting opportunity for a skilled Aboriginal Community Engagement Officer with extensive outreach and customer service experience.


This position is only open to candidates of Aboriginal and/or Torres Strait Islander descent. EWON considers that being Aboriginal or Torres Strait Islander is a genuine occupational qualification under s 14 of the Anti-Discrimination Act 1977 (NSW).


The purpose of this role is to raise awareness of EWON and energy and water issues within NSW Aboriginal and Torres Strait Islander communities, improve access to EWON by ensuring we meet the needs of Aboriginal and Torres Strait Islander consumers and provide support to our Dispute Resolution department regarding individual complaints lodged by Aboriginal and/or Torres Strait Islander customers.


This is a key role at EWON and a fantastic opportunity to work with Aboriginal communities in regional and remote locations in NSW.


Key accountabilities

  • Developing, implementing, and evaluating outreach activities to promote Aboriginal and Torres Strait Islander community awareness of and access to EWON
  • Educating Aboriginal and Torres Strait Islander consumers about energy and water issues
  • Identifying community issues to inform communications campaigns
  • Coordinating and participating in working groups and stakeholder networks
  • Communication with Aboriginal and Torres Strait Islander consumers about the investigation of their raised matters

To be successful in this role, you need the below skills and experience:

  • Highly experienced in developing community outreach and/or education programs
  • Ability to identify and liaise with a range of Aboriginal and Torres Strait Islander stakeholders and community representatives
  • Excellent written, verbal, and interpersonal communication skills
  • Strong presentation and public speaking skills
  • Current NSW full driver’s license
  • Capacity for state-wide travel as required

EWON provides great employee benefits, including:

  • Great work/life balance and flexibility
  • Salary packaging to increase your take-home pay
  • Flexible time off (FTO)
  • Professional development opportunities
  • Monthly wellbeing program

Interested but need more information?


To find out more about working at EWON and to view the position description, click here.


For more information contact Natalia El Saleh, HR Coordinator, on 02 9078 6905.


Apply now to be part of a collaborative team

Email opportunities@ewon.com.au with your resume and cover letter addressing why you would like to be part of our team and the top three Key Behavioural Capabilities (as per the linked position description) you think are important for this role and how you have displayed these capabilities in the past.


Please note the successful candidate for this position will be required to provide evidence of their COVID-19 vaccination status due to the interactions with various communities in this role.


Please note only shortlisted candidates will be contacted.


  • EWON is an EEO employer
  • Applications from agencies will not be considered at this time
  • Applicants must be legally permitted to work in Australia

Applications close 16 May 2022 at 9.00am.