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Investigations Officer - Initial Response Team

  • Full Time - 12 month contract – potential to go permanent
  • Grow your skills – comprehensive training and development
  • Reputable organisation in convenient Sydney CBD location
  • Attractive salary packaging provisions available
  • Valued based culture with excellent working conditions

EWON is highly respected and provides consumers with independent, free, informal dispute resolution services. Working in an ombudsman scheme provides a unique career experience for people with a strong customer service orientation, who are looking to be part of a great team doing rewarding and valuable work. 


Our opportunity

We are seeking an experienced and motivated customer service professional, with previous call centre experience, to join our busy Investigations team. This is a great opportunity to work in our modern CBD office within the dispute resolution space, providing complex customer service. Full training is provided, with a supportive team culture and excellent work environment!


This is a key role at EWON and a fantastic opportunity where the results of your hard work will be noticed. 


Key Accountabilities

  • Complaint handling
  • Interpreting and communicating legislation and regulations
  • Extensive use of databases and records management
  • Conflict resolution
  • Teamwork and collaboration
  • Problem solving and assessment (suitability for referrals or triage)

To be successful in this role, you need the below skills and experience:

  • Experience in a high volume call centre environment
  • Proven experience working with a case management system (CMS) or database
  • Experience communicating with diverse community groups
  • Strong communication skills and interpersonal skills (i.e. empathy)
  • Ability to understand and communicate technical information (i.e. legislation and regulations)
  • Intermediate MS Office skills with a high level of keyboard skills and accuracy



To find view the position description, click here 


To apply    


Send your resume and cover letter addressing the above skills and experience to


For more information please contact our HR team on (02) 8218 5271.


Apply ASAP – No closing date