Who are we?
EWON was founded in 1998 as an industry-based Ombudsman scheme, to independently resolve complaints about members of the scheme. As an Ombudsman scheme, we work towards a fair and reasonable outcome for all parties. We are an independent body – we are not a consumer advocate, nor do we represent industry.
EWON's decision-making process is independent of members and stakeholders. The Ombudsman is able to make decisions without any interference, based on what is fair and reasonable, and what is within EWON’s jurisdiction.
We aim to provide high quality, independent dispute resolution and to help raise customer service standards in the energy and water industries.
Cost for using our service
Our service is free for consumers and small business.
We plan our activities and measure our success against six industry-standard benchmarks: accessibility, independence, fairness, accountability, efficiency and effectiveness.
For more information on benchmarks for alternative dispute resolution schemes like ours, visit www.anzoa.com.au.
EWON’s values are benchmarks for what we consider to be the ‘right’ behaviours to demonstrate in all we do. Our values provide a framework for consistency and accountability in how we act and make decisions, guiding the everyday interactions of everyone here. Values say a lot about us as individuals and as an organisation and help us to be clear about what is important at EWON.