Working with other Ombudsman offices
Our Ombudsman, Janine Young, is a member and Chair of the Australian and New Zealand Ombudsman Association (ANZOA). Established in 2003, ANZOA membership is personal to the Ombudsman and its members come from not-for-profit industry-based, parliamentary and other statutory external dispute resolution offices to include organisational leaders who perform the same independent role in positions such as Complaints Commissioners.
ANZOA provides a very valuable peer forum of members who meet accepted high standards of independence, impartiality and effectiveness and observe the Benchmarks for Industry-Based Customer Dispute Resolution (the CDR Benchmarks). Visit the ANZOA website or download the ANZOA factsheet (PDF).
EWON is an active member of ANZEWON, the Australia & New Zealand Energy and Water Ombudsman Network. The aim of the network is to share information (e.g. training, systems, processes), and systemic issues arising from complaints. The network works towards as much consistency as possible between schemes.
ANZEWON has also commissioned a number of research reports on dispute resolution and ombudsman schemes.