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D

Daily access charge – see Service availability charge

Daily supply charge – see Service availability charge

Declining block tariff
A charge per kilowatt hour or megajoule that reduces for consumption over certain amounts. You will find information about your tariff structure in your retail contract. 

Deemed retail contract
A contract that will be in place by default as soon as you start using electricity or gas at a property without having entered into a contract with a retailer.

De-energisation
See Disconnection

Delivery Point Identifier (DPI)
 A unique gas connection number, which links with a customer’s premises. This number is allocated by the network operator and can be found on your gas bill. 

Designated retailer
The energy retailer who is financially responsible for a premises. Where there is no existing connection (for example, a newly built house) the designated retailer is the local area retailer for the geographical area. 

Digital meter  
A type of meter fitted with a communication device that enables consumption data to be recorded at least every 30 minutes and transmitted remotely. It can also be used to disconnect and reconnect supply remotely.

Direct debit
An arrangement where payments are deducted by your energy or water retailer from your bank account or credit card on the due date.

Disconnection
When the supply of electricity, gas or water is cut off completely.

Disconnection notice
A letter or notice advising that the supply of electricity or gas will be cut off on a specified date.

Distribution Network Service Provider (often known as the Distributor)
The entity that supplies the electricity, gas or water across the network, to your property, reads your meter and provides metering data to your retailer.  Electricity distributors are often referred to as operating ‘the poles and wires’.

Dual fuel contract
A market retail contract between a customer and retailer for the sale of both electricity and gas. 

Due date
The date by which money owing on your bill is due.

E

Embedded network
When the energy or water infrastructure is configured in such a way as to enable the owner of a site to sell energy or water to the occupants. Typically found in apartment blocks, retirement villages, caravan parks or shopping centres. 

Energy Made Easy 
A government run price comparison website for energy contracts. This service is also available by telephone on 1300 585 165.

EnergyAssistance Payment Vouchers (EAPA)
Vouchers to help people experiencing financial difficulty paying their electricity or gas bill. The vouchers are issued by participating community organisations. 

Energy and Water Ombudsman NSW
The Energy & Water Ombudsman NSW (EWON) is the government approved dispute resolution scheme for New South Wales electricity and gas customers, and some water customers.

Energy price fact sheet
Details of the tariffs and fees that apply under your electricity or gas contract. 

Estimated meter read 
A meter reading calculated when your meter has not been accessed or read, which may be based on your previous actual meter reads. There may be a reason provided on your bill for why the read is estimated. 

Exempt network (also known as an Embedded network)
A private energy network which is exempt from requiring registration with the Australian Energy Regulator.

Exempt retailer (also known as Exempt seller)    
A seller of energy that is exempt from the requirement to hold a retailer authorisation with the Australian Energy Regulator. Under the National Energy Retail Law, any party that sells energy must either be authorised as a retailer, or be exempt from requiring authorisation. 

Exempt seller – see Exempt retailer

Explicit informed consent
Agreement by a customer to enter into a contract with an energy retailer.

Exit/early termination fee
A fee charged (as outlined in the terms and conditions of your retail contract) when you leave a retailer prior to your contract expiry date. This fee cannot be applied to account holders who receive the Low Income Household Rebate or Medical Energy Rebate, are on a hardship program, or who paid part of their last bill with an EAPA voucher. 

Extension
An agreement between you and your retailer to allow you additional time after the due date of your bill to make payment.

F

Family Energy Rebate
A rebate to help NSW households with dependent children to cover the costs of their energy bills. It is available to applicants who were eligible for and received the Family Tax Benefit from the Department of Human Services in the previous financial year.  See (link to resourcesandenergy.nsw.gov.au) for more information. 

Feed in tariff
The amount you are paid per kilowatt-hour for the solar generation that you feed back into the electricity grid.

Flat tariff
A tariff that remains the same irrespective of how much energy or water you consume.  

G

Gas Rebate 
A rebate on your gas account. Eligibility is the same as for the ‘Low Income Household Rebate’. This rebate is also available to households using Liquified Petroleum Gas (LPG). 

Green energy
A green product offered by your retailer which is energy from renewable sources such as solar, wind and hydro.