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Marketing or transfers

We investigate a range of complaints related to transfers of a customer’s account as a result of marketing practices, including:

  • misleading or deceptive conduct by a marketer
  • marketers not providing information, including information regarding your cooling-off rights, or instances where cooling-off requests have not been actioned
  • pressure to sign or agree to a contract
  • accounts transferred without an account holder's consent
  • accounts transferred by a non-account holder 
  • accounts transferred in error
  • delays in transferring an account
  • transfer requests rejected by a retailer.

What can EWON do?

We can negotiate with your provider, review your contract conditions and provide advice and referral information.