We can investigate a range of solar energy issues, provided one of our member companies is involved. Issues we can help with include:

  • billing delays
  • application of the feed-in tariff
  • meter problems
  • payment plans
  • disconnection
  • supply delays.

However we don't have jurisdiction over newer products and services like solar batteries, peer-to-peer trading and electric vehicles (unless your complaint is about an electric vehicle bill at your home). If a complaint is out of our jurisidiction, we'll refer you to an agency that can help.

Issue

Who to speak to

NSW Solar Bonus Scheme or level of tariff

NSW Department of Planning and Environment

Misleading marketing regarding the solar product or work commissioned

NSW Fair Trading

Contractor or installation problems, quality of work or compliance issues

NSW Fair Trading

Where to find an accredited installer

Clean Energy Council

Learn more about solar and battery power on the Energy Saver website. Read case studies of customers we've helped with solar issues.