EWON has expanded its jurisdiction to extend its services to landholders and community members across NSW’s renewable energy zones.
Initially, our new jurisdiction will extend to renewable energy transmission infrastructure only. Further expansion into renewable generation and storage, such as solar and wind farms and large-scale battery storage, will be explored in 2025.
EWON’s new function provides a ‘no wrong door’ referral service for community members, connecting them with the most appropriate channels to address their complaints if they fall outside the Ombudsman’s jurisdiction.
How can we help?
If you are a landholder or community member with a complaint about renewable energy infrastructure being developed near you and you are unsatisfied with how your complaint has been handled by the relevant entity, you can contact us.
Please note that while we investigate and work to resolve complaints, it is not our role to stop or delay renewable energy infrastructure projects.
If your complaint is outside of our jurisdiction, our ‘no wrong door’ approach means we will connect you with the right people to address your complaint. We work closely with other government, community and industry organisations to make sure you can access the right service.
Read this page for more information on making a complaint.