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We can investigate complaints about land and supply issues, including:

  • the quality of the electricity, gas and water supply
  • damage or loss as a result of an event on the network.

Issues with quality of supply can include electricity voltage variations and low gas pressure. We have also received complaints about the taste or colour of drinking water - these concerns may be referred to NSW Health. Interruptions to supply can occur as a normal part of the network’s operation, and usually only cause minor inconvenience to customers.

If you believe your provider was responsible for damage to your property or household appliances, loss of food or any other loss, contact your provider. Usually it will ask you fill out a form or submit your claim in writing. If you are not satisfied with its response, you can ask us to investigate your case.