What can I complain about?
We can investigate a range of issues including:
- high bills or disputed accounts
- estimated accounts
- backbilling or catch up billing
- billing delays
- errors with rebates or concessions
- transfers and marketing
- connections and disconnections
- land, easements and vegetation management
- solar energy
- common hot water
- small business assistance
- embedded networks.
We can't investigate complaints about private contractors, energy and water price increases, disputes with landlords, or LPG gas providers, these areas are out of our jurisdiction.