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What do I do if I can't pay my bill?

If you don't pay your bills on time you may face disconnection, restriction or debt recovery action by your provider. If you’re having difficulty managing payments on your bills, seek help early to access assistance and avoid debt and disconnection.

Contact your provider and ask about a payment plan to keep connected to essential services. You can also make use of free assistance such as financial counselling and money management resources to help you get your bills under control. If you can’t come to agreement with your provider about a payment arrangement, contact us.