Open mobile menu

Payment difficulties

EWON can investigate a range of credit related issues including:

If you are experiencing financial difficulty, we can negotiate a payment plan with your provider, refer you to community agencies that distribute EAPA or PAS vouchers and offer referral information about where to go for other types of assistance.

Some electricity providers in NSW operate special programs for customers experiencing financial hardship. These programs can offer payment arrangements, incentives for regular payments and exemptions from disconnection to eligible participants.

Case studies

EWON helps customer disconnected for 12 months

When Larry contacted us he had been living without electricity for one week. Larry was unemployed and had experienced severe financial difficulty. Larry could not afford to pay his outstanding balance of $1200. Larry contacted his retailer to discuss the reconnection of his supply and offered to pay $50 per fortnight.  Energy Australia declined Larry’s offer to pay due to his poor payment history.

Larry contacted us to discuss his situation and seek information on the options available to him

We referred Larry to community agencies that provide EAPA voucher assistance as the vouchers would assist the Larry with making an upfront payment on the account.

We discussed Larry’s situation with his provider and negotiated an affordable payment plan for Larry on the provider’s hardship program. We confirmed with the provider that Larry’s electricity usage was $42.00 per fortnight so the payment of $50.00 covered his usage and contributed $8.00 towards his arrears. Larry agreed to work with the provider’s hardship program on reducing his usage and contributing to the arrears when he has the capacity to do so.

Larry was able to arrange $400 in EAPA assistance. Following our assistance, Larry’s retailer raised the reconnection of the electricity supply and an affordable payment plan was established for Larry towards his electricity account.

EWON negotiates payment plan with water provider

Janette runs a small family business and receives a family allowance. Her partner has taken on a second job to help pay the bills and they have had to refinance their property due to financial difficulties.

With $635 outstanding on her account and an additional $739 owing for recent water use, Janette's provider restricted her water supply. When she contacted her water provider they informed her that she would have to pay $635 of this amount in full to have her water supply restored.

After arranging an appointment with a local community agency to get financial assistance she contacted us to help negotiate a payment plan and have her water supply restored.  Janette contacted EWON to seek assistance in negotiating a payment plan and to have her water supply restored

We negotiated with her water provider for Janette to pay $500 over three weeks and then $50 every fortnight following to clear her arrears and keep up with her current water use.