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Engaging across NSW

Community engagement

Expanding awareness of our services for consumers and their advocates is one of our three key Charter responsibilities.

Community outreach is a significant part of our awareness raising and stakeholder and consumer engagement activities. It provides a platform to promote our services by attracting media coverage and expanding knowledge of our services in particular geographic areas, and amongst target groups. It is also a critical element for our promotion of energy and water business complaint handling processes and financial affordability programs.

Our community engagement program also provides the opportunity to build and expand relationships with other organisations and to tap into their networks so we can promote our services. It increases EWON’s accessibility by offering another avenue for consumers to engage with us. Outreach activities help us educate consumers, community workers and small businesses about energy and water issues. Importantly, it also provides us with an opportunity to learn about the issues affecting consumers firsthand. EWON shares this knowledge with providers, offering the opportunity to reduce the number of complaints coming to EWON.

We engage with a variety of consumers, community workers and small business with a focus on reaching vulnerable groups and those experiencing hardship, including:

  • Aboriginal and Torres Strait Islander People
  • People from culturally and linguistically diverse backgrounds
  • Seniors
  • People with disabilities
  • People living on fixed and/or low incomes