Engaging across NSW

Engaging across NSW

EWON’s community engagement program reduces complaints to us and our members by educating consumers, small businesses and community workers about energy and water issues. We also use our program to raise community awareness about complaint-handling processes and affordability programs offered by our member energy and water providers. 

The program gives us an important opportunity to learn firsthand about issues affecting consumers and we often become aware of issues emerging in the community before they are identified through our complaints handling. We share this information with our Policy Team and other EWON staff to ensure these concerns are raised in our submissions and stakeholder engagement. 

Despite the challenges of not being able to physically connect with communities during most of 2020/2021, we more than doubled our engagement with consumers, community workers and advocates compared with last year by delivering events online rather than face-to-face. 

At the start of 2021, we finally got back on the road and into communities after months of virtual engagement. We developed a COVID-19 Safety Plan and took a cautious and flexible approach when planning outreach days, with staff and customer safety always our highest priority. 

Our partnerships with other organisations offer customers access to a wide variety of services and support and can help increase awareness of our events. Some of the organisations we have worked with this year include: 

  • energy and water providers 
  • Australian Financial Complaints Authority 
  • Revenue NSW 
  • Rapid Relief Team 
  • Legal Aid NSW 
  • Service NSW 
  • NSW Trustee & Guardian 
  • St Vincent de Paul Society 
  • Salvation Army 
  • community and multicultural agencies. 

See pages 17-25 of our Annual Report for more information on our engagement with Aboriginal and Torres Strait Islander communities including our youth-focussed digital campaign and support of communities affected by flood, bushfires and drought.  

Back to the EWON Annual Report 2020/2021 interactive dashboard and highlights.

Engaging across NSW

EWON’s community engagement program reduces complaints to us and our members by educating consumers, small businesses and community workers about energy and water issues. We also use our program to raise community awareness about complaint-handling processes and affordability programs offered by our member energy and water providers. 

The program gives us an important opportunity to learn firsthand about issues affecting consumers and we often become aware of issues emerging in the community before they are identified through our complaints handling. We share this information with our Policy Team and other EWON staff to ensure these concerns are raised in our submissions and stakeholder engagement. 

Despite the challenges of not being able to physically connect with communities during most of 2020/2021, we more than doubled our engagement with consumers, community workers and advocates compared with last year by delivering events online rather than face-to-face. 

At the start of 2021, we finally got back on the road and into communities after months of virtual engagement. We developed a COVID-19 Safety Plan and took a cautious and flexible approach when planning outreach days, with staff and customer safety always our highest priority. 

Our partnerships with other organisations offer customers access to a wide variety of services and support and can help increase awareness of our events. Some of the organisations we have worked with this year include: 

  • energy and water providers 
  • Australian Financial Complaints Authority 
  • Revenue NSW 
  • Rapid Relief Team 
  • Legal Aid NSW 
  • Service NSW 
  • NSW Trustee & Guardian 
  • St Vincent de Paul Society 
  • Salvation Army 
  • community and multicultural agencies. 

See pages 17-25 of our Annual Report for more information on our engagement with Aboriginal and Torres Strait Islander communities including our youth-focussed digital campaign and support of communities affected by flood, bushfires and drought.  

Back to the EWON Annual Report 2020/2021 interactive dashboard and highlights.

Engaging across NSW

EWON’s community engagement program reduces complaints to us and our members by educating consumers, small businesses and community workers about energy and water issues. We also use our program to raise community awareness about complaint-handling processes and affordability programs offered by our member energy and water providers. 

The program gives us an important opportunity to learn firsthand about issues affecting consumers and we often become aware of issues emerging in the community before they are identified through our complaints handling. We share this information with our Policy Team and other EWON staff to ensure these concerns are raised in our submissions and stakeholder engagement. 

Despite the challenges of not being able to physically connect with communities during most of 2020/2021, we more than doubled our engagement with consumers, community workers and advocates compared with last year by delivering events online rather than face-to-face. 

At the start of 2021, we finally got back on the road and into communities after months of virtual engagement. We developed a COVID-19 Safety Plan and took a cautious and flexible approach when planning outreach days, with staff and customer safety always our highest priority. 

Our partnerships with other organisations offer customers access to a wide variety of services and support and can help increase awareness of our events. Some of the organisations we have worked with this year include: 

  • energy and water providers 
  • Australian Financial Complaints Authority 
  • Revenue NSW 
  • Rapid Relief Team 
  • Legal Aid NSW 
  • Service NSW 
  • NSW Trustee & Guardian 
  • St Vincent de Paul Society 
  • Salvation Army 
  • community and multicultural agencies. 

See pages 17-25 of our Annual Report for more information on our engagement with Aboriginal and Torres Strait Islander communities including our youth-focussed digital campaign and support of communities affected by flood, bushfires and drought.  

Back to the EWON Annual Report 2020/2021 interactive dashboard and highlights.

Engaging across NSW

EWON’s community engagement program reduces complaints to us and our members by educating consumers, small businesses and community workers about energy and water issues. We also use our program to raise community awareness about complaint-handling processes and affordability programs offered by our member energy and water providers. 

The program gives us an important opportunity to learn firsthand about issues affecting consumers and we often become aware of issues emerging in the community before they are identified through our complaints handling. We share this information with our Policy Team and other EWON staff to ensure these concerns are raised in our submissions and stakeholder engagement. 

Despite the challenges of not being able to physically connect with communities during most of 2020/2021, we more than doubled our engagement with consumers, community workers and advocates compared with last year by delivering events online rather than face-to-face. 

At the start of 2021, we finally got back on the road and into communities after months of virtual engagement. We developed a COVID-19 Safety Plan and took a cautious and flexible approach when planning outreach days, with staff and customer safety always our highest priority. 

Our partnerships with other organisations offer customers access to a wide variety of services and support and can help increase awareness of our events. Some of the organisations we have worked with this year include: 

  • energy and water providers 
  • Australian Financial Complaints Authority 
  • Revenue NSW 
  • Rapid Relief Team 
  • Legal Aid NSW 
  • Service NSW 
  • NSW Trustee & Guardian 
  • St Vincent de Paul Society 
  • Salvation Army 
  • community and multicultural agencies. 

See pages 17-25 of our Annual Report for more information on our engagement with Aboriginal and Torres Strait Islander communities including our youth-focussed digital campaign and support of communities affected by flood, bushfires and drought.  

Back to the EWON Annual Report 2020/2021 interactive dashboard and highlights.

Engaging across NSW

EWON’s community engagement program reduces complaints to us and our members by educating consumers, small businesses and community workers about energy and water issues. We also use our program to raise community awareness about complaint-handling processes and affordability programs offered by our member energy and water providers. 

The program gives us an important opportunity to learn firsthand about issues affecting consumers and we often become aware of issues emerging in the community before they are identified through our complaints handling. We share this information with our Policy Team and other EWON staff to ensure these concerns are raised in our submissions and stakeholder engagement. 

Despite the challenges of not being able to physically connect with communities during most of 2020/2021, we more than doubled our engagement with consumers, community workers and advocates compared with last year by delivering events online rather than face-to-face. 

At the start of 2021, we finally got back on the road and into communities after months of virtual engagement. We developed a COVID-19 Safety Plan and took a cautious and flexible approach when planning outreach days, with staff and customer safety always our highest priority. 

Our partnerships with other organisations offer customers access to a wide variety of services and support and can help increase awareness of our events. Some of the organisations we have worked with this year include: 

  • energy and water providers 
  • Australian Financial Complaints Authority 
  • Revenue NSW 
  • Rapid Relief Team 
  • Legal Aid NSW 
  • Service NSW 
  • NSW Trustee & Guardian 
  • St Vincent de Paul Society 
  • Salvation Army 
  • community and multicultural agencies. 

See pages 17-25 of our Annual Report for more information on our engagement with Aboriginal and Torres Strait Islander communities including our youth-focussed digital campaign and support of communities affected by flood, bushfires and drought.  

Back to the EWON Annual Report 2020/2021 interactive dashboard and highlights.