Customer Form

Complaint form for customers

Before you contact EWON, try to sort out the problem with your supplier.

If the problem is not fixed or you are not satisfied with your supplier's response, you can make a complaint to EWON using the form below, or by phone, fax, letter or email.

Please allow 5 working days for our staff to respond to your enquiry. If your complaint relates to supply disconnection and you require more immediate assistance, please contact us on freecall 1800 246 545 during business hours.

Required fields are marked with an *

Your Title *
First Name * Last Name * Your Address * (We require your address to lodge a complaint) Suburb * Postcode * E-mail address * Confirm e-mail address * Phone number * Phone type * If you require an interpreter, in what language?

Supplier Type * Supplier Name * Account no (if known)

Type of complaint Payment difficulty Disconnection/restriction Fees and charges Connection problems Disputed bill Supply difficulties & damage Energy competition Property issues Other

Describe your complaint: What action or outcome are you seeking:

Do you have a dispute with a Gas, Water or Electricity supplier?

MAKE A COMPLAINT

Freecall1800 246 545

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EWON Energy & Water Ombudsman NSW. Free, fair and independent.

Complaint form for customers