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Contact us

You can contact EWON about any electricity or gas supplier in New South Wales and some water suppliers.

We encourage you to talk to your provider first to try to resolve the problem. If the problem isn't fixed or you're not satisfied with the response from your company, contact us. You can also contact us at any time for independent advice. Our service is free and our hours are Monday to Friday, 9am - 5pm (excluding public holidays).

Contact us on


1800 246 545

Mobile phone users: Calls to this number are now free for most mobile phone users, but other users may still incur a fee. If you would like us to call you back, please let us know.


Submit a complaint online.

1800 812 291


Reply Paid 86550, Sydney South NSW 1234.

complaints@ewon.com.au

If you have a new complaint please use our  online complaint form.

131 450 - For help using an interpreter visit  TIS.


133 677 - For help using this service visit  NRS.


National relay service logo

Level 11, 133 Castlereagh Street, Sydney.

Please call us on 1800 246 545 to make an appointment.

Reverse charge calls

Calls to our 1800 number are free from most phone services.

EWON will accept reverse charge calls from customers in New South Wales.

To call EWON, you can now dial 1800 812 291 directly from your InContact service.

Please contact your service provider to find out how you can make a reverse charge call.

  • For Telstra InContact home phone service customers

To call EWON, you can now dial 1800 812 291 directly from your InContact service.

  • For customers of other phone service providers.

Please contact your service provider to find out how you can make a reverse charge call.