Have a complaint
about your energy,
gas or water provider?
How we can help
1 Contact your provider first
<p>Always let your provider know first if you have an issue. Find out how they can help you.</p>
2 Complain to us
<p>If you’re not happy with their response, contact us. We may refer your complaint to a senior contact at your provider. They’ll contact you within 5 days.</p>
3 We can investigate
<p>If you don’t hear back from your provider, or you’re not happy with the outcome, we can investigate.</p>
4 We'll find an outcome
<p>We’ll work towards a resolution that’s fair and reasonable. Our services are free.</p>
