Welcome to EWON's website

The Energy & Water Ombudsman NSW (EWON) provides a free, fair and independent dispute resolution service for all electricity and gas customers in New South Wales, and some water customers.

Translated factsheets


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EWON holds its bi-annual Consultative Council Meeting

This meeting brings together community organisations, small business and consumer representatives, industry members and EWON staff to discuss consumer issues and provide insights and updates that contribute to EWON’s forward planning. Thanks to all who contributed!


Latest News

  • EWON's latest submission

    AER: Targeted consultation on further issues relating to the Draft AER Sustainable Payment Plans Framework

  • Privacy Awareness Week 2016

    This year's Privacy Awareness Week (PAW) theme, Privacy in your hands, reinforces the message that organisations, agencies and individuals must be vigilant in maintaining a good understanding of their rights and responsibilities for the handling of personal information.

  • Announcement of campaign support - Racism. It stops with me.

    The Energy & Water Ombudsman NSW (EWON) is proud to join forces with some of Australia’s leading businesses, sporting bodies and NGO’s to support the “Racism. It Stops With Me” campaign.

  • Released: EWON's Annual Report 2014/2015

  • NSW Government rebate changes

    On 1 July 2015, the NSW Government introduced a number of changes to the energy rebate schemes.

Featured Articles

How can we help?




Freecall1800 246 545

Our aim is to keep essential services within reach of everyone.

Energy & Water Ombudsman NSW