The Energy & Water Ombudsman NSW (EWON) provides a free, fair and independent dispute resolution service for all electricity and gas customers in New South Wales, and some water customers.
Our aim is to keep essential services within reach of everyone.
Clare Petre, Energy & Water Ombudsman NSW
EWON signs new MOUs with ACCC and the Australian Energy Regulator and with Energy Assured Ltd
New South Wales Fair Trading Minister Anthony Roberts and Energy & Water Ombudsman Clare Petre are warning consumers to be wary of telemarketers selling energy saving devices...[read online or view pdf] Farsi فارسی
Consumers looking to save money on their power bills by switching retailers are urged to proceed carefully. Clare Petre, Energy & Water Ombudsman NSW, expects energy marketing to increase over the coming months, and warns customers to read the fine print before they agree to switch energy retailers...[read online or view PDF]
Changes resulting from the sale of the NSW Government owned electricity retailers take effect on 1 March 2011. Click here to view a summary of the changes. For details on the transfer and customer arrangements visit the Industry & Investment website.
EWON signs new MOUs with ACCC and the Australian Energy Regulator and with Energy Assured Ltd
EWON Annual Report 10/11 Contents
EWONews Issue 23 :: May 2011 – Complaint Statistics
1 October 2010 to 31 March 2011
EWONews Issue 23 :: May 2011 - Annual price increases come into effect on 1 July. This article answers some customer FAQs.
Information on NSW Government energy rebates, federal Utilities Allowance for pensioners, and water rebates.
