Janine Young is the Energy & Water Ombudsman NSW. Read More
Welcome to EWON's website
EWON urges consumers to take action to protect themselves from energy scams and personal data theft.
EWON resource helps consumers to avoid winter bill shock Read more
EWON released a Discussion Paper about prepayment meters in July 2014. We received 22 responses and some informal feedback from a diverse range of stakeholders. EWON has now released a Report considering the views of stakeholders and identifying key issues.
EWON’s Annual Report 2013/2014 shows a sustained high volume of complaints, where consumers, particularly electricity consumers, are still experiencing problems across all categories.
Ombudsman urges consumers to seek help to stay connected to services and avoid safety risks of oudoor cookers Read more
Information on NSW Government energy rebates, federal Utilities Allowance for pensioners, and water rebates.
View issue 30 of EWONews online, in the eMag or as a PDF.
Updated debt collection and credit listing rules are now in effect following changes to the Privacy Act Read more
Consumers are advised to beware of telemarketers, door to door marketers and online sellers of so called 'energy saving' devices Read more
Energy affordability and transfer issues contribute to a 45% rise in complaints to EWON in 2012/2013 Read more