The Energy & Water Ombudsman NSW (EWON) provides a free, fair and independent dispute resolution service for all electricity and gas customers in New South Wales, and some water customers.
New EWON resource helps consumers to avoid bill shock Read more
EWON and partners host National Energy Affordability Roundtable Read more
Change to scheme gives eligible customers living in retirement villages access to rebate Read more
Find our outreach team at an upcoming event in your community See events listing
NSW Fair Trading issues warning to seniors across the state Read more
Energy affordability issues contribute to 43% rise in complaints to EWON in 2011-2012
EWON report on credit repair agents finds causes for consumer concern
Consumer information about the new carbon price and what it means for your power bills
New South Wales Fair Trading Minister Anthony Roberts and Energy & Water Ombudsman Clare Petre are warning consumers to be wary of telemarketers selling energy saving devices...[read online or view pdf] Farsi فارسی
Consumers looking to save money on their power bills by switching retailers are urged to proceed carefully. Clare Petre, Energy & Water Ombudsman NSW, expects energy marketing to increase over the coming months, and warns customers to read the fine print before they agree to switch energy retailers...[read online or view PDF]
EWON and partners host National Energy Affordability Roundtable Read more
Information on NSW Government energy rebates, federal Utilities Allowance for pensioners, and water rebates.
Energy affordability issues contribute to 43% rise in complaints to EWON in 2011-2012
EWON report on credit repair agents finds causes for consumer concern
Consumer information about the new carbon price and what it means for your power bills
EWONews Issue 23 :: May 2011 – Complaint Statistics
1 October 2010 to 31 March 2011
EWONews Issue 23 :: May 2011 - Annual price increases come into effect on 1 July. This article answers some customer FAQs.
