Welcome to EWON's website

The Energy & Water Ombudsman NSW (EWON) provides a free, fair and independent dispute resolution service for all electricity and gas customers in New South Wales, and some water customers.

Translated factsheets

 

Latest News

  • NSW Government rebate changes

    On 1 July 2015, the NSW Government introduced a number of changes to the energy rebate schemes.

  • Consumer Fraud Week 2015

    EWON urges consumers to take action to protect themselves from energy scams and personal data theft.
    Read More

  • Chill Your Winter Power Bill

    EWON resource helps consumers to avoid winter bill shock Read more

     

  • Prepayment energy meters

    EWON released a Discussion Paper  about prepayment meters in July 2014. We received 22 responses and some informal feedback from a diverse range of stakeholders. EWON has now released a Report considering the views of stakeholders and identifying key issues.

  • Released: EWON's Annual Report 2013/2014

    EWON’s Annual Report 2013/2014 shows a sustained high volume of complaints, where consumers, particularly electricity consumers, are still experiencing problems across all categories.

Featured Articles


How can we help?

MAKE A COMPLAINT

DEALING WITH SUPPLIERS

GET HELP PAYING BILLS

Freecall1800 246 545

Our aim is to keep essential services within reach of everyone.

Energy & Water Ombudsman NSW