Lots of energy rebates go unclaimed, which means many households are going without some of the help available to them.

By knowing what rebates you are eligible to receive and making sure they are being applied to your account, you can save on the out of pocket costs of your electricity and gas bills. In July 2015, the NSW government extended its energy rebate scheme, so more consumers are now eligible to receive more rebates. Check what rebates are available to you  and how to apply for them.

Air conditioners, second fridges, holiday guests and Christmas lights…

These are just some of the reasons why power consumption can increase over the summer months. See how you can save power in your home to help chill your summer power bill.


Welcome to EWON's website

The Energy & Water Ombudsman NSW (EWON) provides a free, fair and independent dispute resolution service for all electricity and gas customers in New South Wales, and some water customers.

Translated factsheets



Latest News

  • NSW Government rebate changes

    On 1 July 2015, the NSW Government introduced a number of changes to the energy rebate schemes.

  • Consumer Fraud Week 2015

    EWON urges consumers to take action to protect themselves from energy scams and personal data theft.
    Read More

  • Chill Your Winter Power Bill

    EWON resource helps consumers to avoid winter bill shock Read more


  • Prepayment energy meters

    EWON released a Discussion Paper  about prepayment meters in July 2014. We received 22 responses and some informal feedback from a diverse range of stakeholders. EWON has now released a Report considering the views of stakeholders and identifying key issues.

  • Released: EWON's Annual Report 2013/2014

    EWON’s Annual Report 2013/2014 shows a sustained high volume of complaints, where consumers, particularly electricity consumers, are still experiencing problems across all categories.

Featured Articles

How can we help?




Freecall1800 246 545

Our aim is to keep essential services within reach of everyone.

Energy & Water Ombudsman NSW