We are currently experiencing problems with our telephone system. You can call us 1800 246 545, but there may be problems getting through. Alternatively, you can email us at complaints@ewon.com.au If you have a new complaint you can complete our online form here.

We apologise for any inconvenience this causes.
Welcome to EWON's website

The Energy & Water Ombudsman NSW (EWON) provides a free, fair and independent dispute resolution service for all electricity and gas customers in New South Wales, and some water customers.

Translated factsheets

Upcoming events Annual report
Facing disconnection? Help with bills



Latest News

  • Hearing Awareness Week

    EWON has partnered with the National Relay Service (NRS) to celebrate Hearing Awareness Week 2016 from 21 – 27 August.

  • Call for nominations for Community Directors on EWON Board

    EWON is calling for nominations for appointment as one of the five Community Directors to be appointed to the EWON Board with effect from 18 November 2016.

  • Affordability the biggest energy issue for Broken Hill residents

    The majority of complaints the Energy & Water Ombudsman NSW receives from Broken Hill residents are about affordability, including payment difficulties, disconnection and high bills.

  • Early Resolutions Officer

    EWON is seeking four experienced customer service professionals to join the team, with a commitment to service excellence and alternative dispute resolution. Early Resolution Officers (EROs) are responsible for receiving complaints (telephone, email and online), identifying and analysing issues, documenting the complaint, and providing appropriate referrals.

  • The Energy & Water Ombudsman NSW supports regulatory reform for Debt Management Firms

    Ombudsman, Janine Young, talks about the damage Debt Management Firms companies are having on vulnerable energy and water consumers .

Featured Articles

How can we help?




Freecall1800 246 545