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Welcome to EWON's website

The Energy & Water Ombudsman NSW (EWON) provides a free, fair and independent dispute resolution service for all electricity and gas customers in New South Wales, and some water customers.

Translated factsheets

Upcoming events Annual report
Facing disconnection? Help with bills



Latest News

  • Early Resolutions Officer

    EWON is seeking four experienced customer service professionals to join the team, with a commitment to service excellence and alternative dispute resolution. Early Resolution Officers (EROs) are responsible for receiving complaints (telephone, email and online), identifying and analysing issues, documenting the complaint, and providing appropriate referrals.

  • Embedded networks

    Embedded networks are private electricity networks that serve multiple premises through a transmission system with one ‘parent connection point’ in the National Electricity Market.

  • Exempt sellers

    Exempt sellers are businesses that sell energy through an embedded network. The Australian Energy Regulator (AER) deems these sellers to be exempt from the regulations imposed on authorised retailers.

  • EWON's latest submission

    AER: Targeted consultation on further issues relating to the Draft AER Sustainable Payment Plans Framework

  • Privacy Awareness Week 2016

    This year's Privacy Awareness Week (PAW) theme, Privacy in your hands, reinforces the message that organisations, agencies and individuals must be vigilant in maintaining a good understanding of their rights and responsibilities for the handling of personal information.

Featured Articles

How can we help?




Freecall1800 246 545

Our aim is to keep essential services within reach of everyone.

Energy & Water Ombudsman NSW